At the end of the day, if the experience isn't where it needs to be, it's on me to fix it. That's exactly what we're doing.

Over the last month, some customers received incorrect items due to fulfillment errors. While it didn't affect everyone, it affected enough people for me to make a change.

That's why we're building Super Ship 3PL, our own fulfillment operation. More control, better systems, and a better experience from checkout to delivery.

If you were affected, please reach out with a photo of what you ordered and what you received so we can get you taken care of.

And for those we've already been in contact with, send us a quick follow-up. We'll let you know the final step needed to close out your ticket and make things right.

As always, thank you for your patience, your trust, and for rocking with us.